We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.
If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
No weekend deliveries available. Orders are shipped 2 or 3 Day Air or Ground, depending on your location. The order placing cut off is Wednesday at 1:00pm ET to receive delivery the same week. Deliveries are made Tuesdays through Fridays only, no exceptions.
No P.O. Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.
Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Ordering Policy Orders can be placed over the phone from 10 am to 3 pm ET Monday – Friday (Except major holidays) or 24 hours and 7 days a week via https://idlycity.com/ For security purposes we do not accept order information via email.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness All products shipped from The Health Food Store are shipped frozen from our warehouse.
Please freeze the products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of order. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in the freezer will remain fresh and delicious for approximately nine months.